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No. If a generation fails due to a technical issue, your credits are refunded automatically. If the refund does not appear within a few minutes, open a support ticket and we will sort it out.
Credit packs and the one-time €5 intro offer are managed from your billing page. Unused credit packs are refundable within 7 days of purchase, details are in the FAQ on our Help Center.
The support ticket from your dashboard is the fastest route: it is tied to your account, so we can see the generation you are writing about. Include the product link you used, it lets us reproduce exactly what you saw.
Write to support@artvizon.com and it will reach the right person. For product questions, the Help Center answers the most common ones immediately.
A support ticket from your dashboard is the right route for anything touching your account: a generation that failed, a credit that did not come back, a billing question, a video that did not come out as expected. The ticket carries your account with it, so we can look at the exact generation you are describing instead of asking you to reconstruct it.
Email to support@artvizon.com covers everything else: questions before you sign up, press, partnerships, or anything that does not fit a ticket. If you already have an account, write from the address you signed up with, it saves a round trip.
We read and answer in English, French and Arabic. Write in whichever you are most comfortable with, a precise message in your own language is far more useful to us than an approximate one in ours.
This is the single most useful thing you can send. It lets us reproduce exactly what you saw, rather than guessing from a description. If you uploaded photos instead of a link, say so.
Two sentences are enough. "I expected the product in a kitchen and it appeared outdoors" tells us more than "the video is wrong", and points straight at the part of the pipeline to look at.
A rough time is fine. Our logs are timestamped, so an approximate window narrows a search from thousands of generations to a handful.
Only needed if you are writing from a different address. Without it we cannot match your message to an account, and we will have to ask before we can do anything.
One thing we will never do: ask you for your password. Nobody at Artvizon needs it, and any message that asks for it did not come from us. If you want to remove your account and its data entirely, you can do that yourself from your account settings, you do not have to ask us.
Access our support system directly from your dashboard for faster assistance.